RIGHT TO RETURN & WITHDRAW:

In case you wish for any of the reasons mentioned below the return of the product and for your best service please contact the Company either by calling daily 09:00 to 14:00 at 6976843725 or by sending an email to adrakonaki@gmail.com.

In any case, in order to be able to return the product, the product to be returned must: 1. be in the condition in which it was received, ie it must be complete, without damage, not used, its packaging must be the one that normally accompanies the product including all labels / tags, necessary accompanying documents, instructions, etc., 2. the product to be returned must be accompanied by the relevant purchase documents (receipt, bill of lading, etc.).

If the above conditions are not met the product will be returned to you at your own expense.

Return of products can be done:

In all cases, in which by mistake of the Company (eg error in ordering, shipping, etc.) products were sent that you did not order, which you received in good faith. The return of the non-ordered items must be made within five (5) days from their receipt, otherwise the Company is not obliged to re-execute the original order. If the return / replacement is due to a proven mistake of the Company, the costs of sending the new product or refunding your money, will be borne by the Company.
In case of delivery of a defective product, then you can request its replacement with another or your refund. If the return / replacement is due to a proven product defect, the shipping costs of the new product or your refund will be borne by the Company. It is pointed out that the Company is responsible for compensation in case of lack of agreed capacity or the existence of a real defect if this has been caused by its fault in accordance with the provisions of articles 534 et seq. Of the Civil Code.
In case you want to change the product with another or change the size. Within 14 days of receiving the product you have the opportunity to change the product you received with another of equal value to the price you have already paid or with an additional price if you wish. Please note that any damage to the product upon its return to us is the sole responsibility of you. In addition, there is no possibility of changing the products on offer.

In the above case for the first return of a product in order to make an exchange with others, the return costs are borne by the Company, while the customer is borne by the shipping costs of the new order, which amount to 5 euros, contact the company at 6976843725 to inform you about the courier company through which you must send the product to be returned in order for the above charge to apply.

Note that the return of a product can be done only once at the expense of the Company. Any additional return is borne by the customer.

iv. Returns are not accepted in any case in the items ……………….., as the ordered products are supplied by order and according to the preference and choice of the customer, as long as they do not contain a defect or error.
In case you wish to exercise the right of withdrawal from the transaction.

You have the right to return the product without justification and to request the payment of the price you paid within fourteen (14) days of receipt of the product under Law 2251/1994. Receipt is considered the day that you or a third party you indicated acquired physical possession of the products. In case you bought more products with the same order, which were delivered separately, the day of receipt is considered the day you received the last product.

The right of withdrawal is exercised by submitting the corresponding withdrawal form that you will find here or another document with corresponding content and submit it electronically to the email adrakonaki@gmail.com. After sending the relevant form, the Company will inform you immediately via e-mail about the receipt of the withdrawal statement.

By exercising the withdrawal you are obliged to return the product to us and specifically to the address Kritsa, 72051, Kritsa, Lassithi in the excellent condition in which it was delivered to you and within the same deadline we are obliged to return any amounts you have paid us (value of returned product and initial shipping costs) using the same payment method you chose to make your initial purchase.

We may withhold the refund of the amounts you have paid us until we receive the product to be returned or until it is delivered to us

clear and unequivocal evidence that you sent it safely (whichever comes first).

It is pointed out that you are not entitled to withdraw in the cases of 3IB of Law 2251/1994 and in any other case that is provided by law or the present in accordance with the law. In particular, under this you do not have the right to withdraw for the products of offers.

You also do not have the right to withdraw the items $ $ {non_refunable_items} when the Company has ordered and has already received the ordered products from its suppliers, as well as when the ordered products need manufacturing and have gone through the production process and have been manufactured either partially or in full .